Refund policy
We want you to love your purchase from Kasa & Cove. If you are not completely satisfied, you may request a return.
Return Window
Customers may request a return within 14 days of receiving their order.
Eligibility for Returns
To qualify for a return:
- The item must be unused and in original condition
- The item must be returned in its original packaging
- Proof of purchase must be provided
Non-Returnable Items
The following items cannot be returned:
- Clearance or sale items
- Personalised or custom-made products
- Hygiene-sensitive products where applicable
- Items returned damaged due to misuse
Return Process
To initiate a return, please contact our support team with your order details.
Email: support@kasaandcove.com
Once your request is approved, you will receive instructions on how to return your item.
Return Shipping
Customers are responsible for return shipping costs unless the item is faulty, damaged, or incorrect.
We recommend using a tracked shipping method when returning items.
Refunds
Once your return has been received and inspected, we will notify you of the outcome.
Approved refunds will be issued to your original payment method within 5–10 business days depending on your bank or payment provider.