FAQ

How long does delivery take?

We aim to deliver most orders within 3–7 working days. Some items may arrive separately depending on the supplier.

Do you offer free delivery?

We occasionally offer free delivery on selected orders or during promotions. This will be shown at checkout.

Can I track my order?

Yes. Once your order has been dispatched, you’ll receive a tracking link via email.

Where are your products sourced from?

We work with trusted UK and international suppliers to bring you a curated selection of home essentials, designed to elevate your everyday living.

Are your products good quality?

Quality is at the core of Kasa & Cove. Every item is carefully selected to meet our standards of design, function and durability.

Will items look exactly like the photos?

We do our best to ensure accuracy, but slight variations in colour or finish may occur due to lighting and screen settings.

Can I return an item?

Yes, we accept returns within 14 days of delivery.

What condition must items be in?

Items must be unused, in original packaging, and in resellable condition.

How do I start a return?

Simply contact us with your order number and reason for return, and we’ll guide you through the process.

How long do refunds take?

Refunds are processed within 5–10 working days after we receive your return.

What payment methods do you accept?

We accept all major debit and credit cards, as well as secure online payment methods at checkout.

Is my payment secure?

Yes. All transactions are encrypted and securely processed.

Do you restock items?

Some of our pieces are limited. If an item you love is out of stock, we recommend joining our mailing list to be notified of restocks.

How can I contact you?

You can reach us anytime via email. We aim to respond within 24–48 hours.